Customer Service - Sideshow Press

Our highest priority is to provide quality products and excellent personal service to our valued customers.

orders

On in-stock product orders, we try to ship within 2-3 business days. Print orders typically ship within 2-3 weeks from receipt of final art. CUSTOM DESIGN orders ship accordingly. We ship all of our products from our studio in Charleston, South Carolina. In the event that processing your order may take longer, we will be sure to let you know.

shipping

We currently use UPS and USPS for shipments within the United States. If you are in Alaska or Hawaii or outside the United States, USPS will be used. Our shipping rates are flat rates, based on the location we are shipping to in combination with order totals and the level of service you choose.

Wholesale/Retail Returns

At Sideshow Press, we strive to create a perfect product. If you are for any reason unhappy with your wholesale / retail purchase, please return the merchandise within 10 days for a full refund (minus the shipping cost). Opened or used items cannot be returned. (PLEASE NOTE: this does not apply to custom orders).

Custom Orders

Custom Orders: We require a 50% deposit for custom orders. This deposit is non-refundable after we have initiated your order. Custom orders may not be cancelled or refunded once final proofs have been approved. Once you have approved the final proof, we cannot accept returns due to any errors or oversights. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we will send you a new estimate for the reprint.

Please note that colors on screen may vary from actual products.

Cancellations for Custom Orders

Once you have confirmed your order with us your order is non-refundable.

terms

In using this site, sideshowpress.com, you agree to, and accept, the terms and conditions. Terms and conditions may change at any time. Sideshow Press reserves the right to update and maintain these terms and conditions without prior notice.